1. Processing Time

• Order Confirmation: Once your order is placed, you will receive an email confirming the purchase.
• Processing: Orders are typically processed within 1-2 business days. This includes verifying stock availability and packaging.
• Business Days: Business days are Monday through Friday, excluding public holidays.

2. Shipping Time and Methods

• Standard Shipping: Delivery times range from 3-7 business days, depending on your location. We work with reliable shipping partners to ensure timely delivery.
• Expedited Shipping: For faster delivery, we offer expedited shipping with an estimated delivery time of 1-3 business days.
• Tracking Information: You will receive a tracking number via email once your order has been shipped. Use this number to track your shipment online.

3. Shipping Fees

• Standard Rates: Shipping fees are calculated based on your location, order weight, and shipping method selected at checkout.
• Free Shipping: Free shipping may be offered for orders exceeding a certain value or during special promotions.

4. International Shipping

• Availability: We offer international shipping to select countries. Delivery times and costs will vary based on the destination.
• Customs and Duties: International customers are responsible for any customs duties or taxes imposed by their country.

5. Shipping Issues

• Delayed Deliveries: If your order is delayed beyond the estimated delivery timeframe, contact our customer support for assistance.
• Lost/Damaged Orders: If your order is lost or damaged during shipping, please reach out to us within 7 days of delivery for a resolution.
• Incorrect Addresses: Verify your shipping address during checkout. We cannot be responsible for deliveries sent to incorrect addresses due to customer input errors.

6. Order Changes and Cancellations

• Modifications: Changes to an order can be requested by contacting customer support if the order has not yet shipped.
• Cancellation: Orders can be canceled within 24 hours of placement, provided they have not been shipped.

7. Contact Us

If you have questions or need further clarification about our delivery policy, feel free to reach out:

• Email: [email protected]
• Phone: 0902 750 780
• Address: 34 Street No. 6, Him Lam Residential Area, Tan Hung Ward, District 7, HCMC

We aim to ensure that every delivery meets your expectations and thank you for choosing Pull’s Coffee!